Cancellation Policy

Cancellation Policy

 

We reserve the right to charge a minimum 15% or $35 cancellation fee, whichever is the higher amount for non-defective purchases, as the process of allocating stock and subsequently cancelling for the customer is considerably labour intensive.

 

Please note that we DO provide availability on our product web pages, and we ask that if an item is out of stock, you allow 6 weeks for your order to dispatch. If the product was out of stock at the time of order, we are not entitled to give you a refund before the 6 weeks, as this information was clearly provided to you in the "Quantities at Warehouse" table before the Pre-order was placed.*

 

*If the item that you Pre-ordered is a 'Gaming GPU' or 'Gaming Laptop' we ask that if the item is out of stock, you allow 12 weeks for your order to dispatch. If the product was out of stock at the time of order, we are not entitled to give you a refund before the 12 weeks, as this information was clearly provided to you in the "Quantities at Warehouse" table before the Pre-order was placed.

 

We reserve the right to cancel any order, and refund in full if for any reason we cannot fulfill your order.