Orders and Deliveries

Pricing

All prices quoted on the website are inclusive of GST. Some products may include shipping within the quoted price.
At times, errors and omissions may occur with pricing, product information, availability, and are not final until they have been confirmed by Rosman staff either by email, phone or in person.

All prices are subject to change without notice.

Rosman does not match the pricing of other online competitors, because of market price fluctuations with many variables and factors which need to be taken into consideration. However, we can offer special pricing breaks for volume orders, government, corporate and education - please contact us for a special pricing request . Please contact us

What is the shipping cost?

Our shipping is a standard $15, regardless of what you order. If your order is over $399, you qualify for free shipping! For larger items such as TVs, large Printers, large Monitors and large computers (servers) there may be a small additional fee to cover shipping which our team will call you to inform before shipping your order.

How long does it take for my order to ship?

Once you have placed your order, it will be sent to your nearest capital city warehouse (with stock availability) for picking and shipping dispatch. If the stock is available, shipping occurs within 1-2 business days unless otherwise stated. For example, a custom to order (CTO) Apple Mac dispatches within 15-20 business days.

Heavy and over-sized goods shipping (Servers and UPS etc.)?

For over-sized and heavy items, you may have noticed at cart you could not select your delivery address. This is normal as we need to obtain a quote for delivery.Please contact us, and one of our staff will happily assist.

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How long will it take for my order to arrive?

Please refer to the table below for an estimate of delivery times to your area.

Delivery Location**	Estimated Delivery Times*
Melbourne, Sydney, Adelaide	1-4 business days after dispatch
Brisbane, Canberra, Geelong, Wollongong, Newcastle	2-5 business days after dispatch
Perth, Hobart, Darwin	3-7 business days after dispatch
Non-Metro - VIC, NSW, SA	3-7 business days after dispatch
Non-Metro - WA, TAS, QLD	4-10 business days after dispatch
Far North WA, Far North QLD and NT	7-14 business days after dispatch

 

*The above delivery times are estimates provided by our couriers. Actual delivery times may vary, and delays can occur during the peak Christmas Season or as a result of other factors outside of the courier's control.

**We do not ship to any PO Boxes or Parcel collection points. 

Note: if your nearest warehouse is out of stock, your goods will need to ship from the next available warehouse. If this occurs, please allow an extra day or 2 in addition to the estimated times in the table above.

Pre-order Policy

We generally won’t offer items on our site that are unavailable for sale and relatively immediate fulfilment. Exceptions will include custom built products and items that are released for sale prior to an official launch date – ie PreSale/ PreOrder

If a stock item from your purchase is not available at any of the warehouses, it will be accepted as a Pre-order. We allow Pre-orders to ensure that you receive allocation once stock arrives in the country. Please note that it is difficult at times to estimate exact arrival dates into the country, as manufacturing and shipping delays do occur, and they are out of our control. We will keep you informed of your Pre-order status, and any release date changes if they occur.

If an item that you Pre-ordered has an ETA showing, please understand this is the latest information from the vendors, but please still allow the full 6-week time frame to receive the Pre-Order, as these dates are estimated and do change as a result of global supply chain disruptions.

If the item that you Pre-ordered is a 'Gaming GPU' or 'Gaming Laptop' and has an ETA showing, please understand this is the latest information from the vendors, but please still allow the full 12-week time frame to receive the Pre-Order, as these dates are estimated and do change as a result of global supply chain disruptions.

International Shipping

We do not ship to locations outside Australia.

WARRANTY AND RETURNS